Terms and conditions

By using Pro Sensus d.o.o. (LTD) / Unlimited Croatia services, you agree to these Terms and Conditions. Please read them carefully. Please click here for our online PRIVACY POLICY.

 

CONSENT TO TERMS AND CONDITIONS

Use of the services of Pro Sensus d.o.o. (LTD) d/b/a Unlimited Croatia, (SR Njemacke 4, Zagreb, Croatia) (“Pro Sensus d.o.o., “Unlimited Croatia” “we”, “our” and/or “us”) and our Web sites is subject to acceptance of these Terms and Conditions (“Terms and Conditions”).
By accessing, using or obtaining any content, products, or services through our offices or through our Web sites, you, the purchaser and/or traveler (“Customer”, “client” and “passenger” and/or “you/your”) agree to be bound by these terms. These terms restrict your rights and remedies and provide protection to Pro Sensus d.o.o. (LTD) / Unlimited Croatia.

These also include warranty disclaimers and liability exclusions. By using this Web site, you acknowledge and agree (a) this is a fair balance because this Web site is accessible by you conveniently and at no charge to access the Web site; and (b) IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, INCLUDING WARRANTY DISCLAIMERS AND LIABILITY EXCLUSIONS, PLEASE DO NOT USE THIS WEB SITE OR Pro Sensus d.o.o. (LTD) / Unlimited Croatia SERVICES. No alterations to these terms and conditions may be made by any Pro Sensus d.o.o. (LTD) / Unlimited Croatia employee, authorized representative or agent, unless in writing by an authorized officer of Pro Sensus d.o.o. (LTD) / Unlimited Croatia.
We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur.

You agree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with the performance or non-performance of any Travel Service Provider, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation. In the event of non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Service Provider and not toward Pro Sensus d.o.o. (LTD) / Unlimited Croatia or its representatives.

 

ELECTRONIC COMMUNICATIONS

When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

BOOKING TERMS, CONDITIONS & PAYMENTS

Pro Sensus d.o.o. (LTD) / Unlimited Croatia will make every effort to work with you on adjusting your itinerary, so please don’t hesitate to discuss any aspect of your booking with us.

After initial consultation and after the draft/rough itinerary is sent to you, we reserve the right to ask for a non-refundable Travel Professional Planning Fee ($250 - $500 amount depend on the complexity of your trip) to continue working on details of your itinerary and designing your perfect trip. The professional planning fee is applied to final balance when you book your vacation through us. If you choose not to book with us, then the fee is kept by us for services rendered on your behalf.

  • 30% deposit - After we have agreed upon the itinerary and you express your desire to want book your travel with us, we will send you an invoice for 30% deposit (unless otherwise specified) to confirm the bookings. A deposit is due within 2 days from the time of booking confirmation.
  • The balance of your payment is due 45 days before your arrival.
  • If you are booking less than 45 days before your arrival, payment in full is required.

After the itinerary is finalized there is a revision fee of $30 per transaction alterations or revisions. A change of tour date or tour itinerary within 45 days of departure will be treated as a cancellation and new booking; regular cancellation fees apply.

After we receive the deposit, we will issue you a confirmation of receipt of payment for your package.
After we receive a balance payment, we will send you an INFO sheet as a pdf document providing all the contact information, times of departures and other necessary information.

We accept payment via credit card (Visa, MasterCard, American Express) or wire transfer.
If paying by wire transfer, you are responsible for all bank fees to transfer and wire the money to us. Pro Sensus d.o.o. (LTD) / Unlimited Croatia needs to receive the full amount for your package or service.

 

SUPPLIERS’ CONDITIONS

Many of our third party suppliers have their own terms and booking conditions and you will be bound by these as they apply to your contract with us as far as the supplier is concerned. Our supplier’s conditions will also apply to your contract with us, and in the event of any conflict between the supplier’s conditions and our conditions, the supplier’s conditions will prevail, unless any term in the supplier’s conditions is deemed to be invalid or unenforceable, in which case our conditions will prevail.

 

CREDIT CARD PAYMENTS & FEES

Our quotes are in US Dollar or Euros while all payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in US Dollar or Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our proposals or web site. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
Pro Sensus d.o.o. (LTD) / Unlimited Croatia will advise clients of fee and allow clients to decide whether to use a credit card or not.

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ENTERING THE TRANSFER OF PERSONAL DATA

Entering the transfer of personal data and credit card number is protected by the highest security standards which provides WSpay ™ system for on-line credit card authorization in accordance with the requirements of credit card and credit card brands and PCI DSS standards. Authorization and payment of credit card works using the system WSpay ™ for authorization and payment card in real time.

 

CURRENCY FLUCTUATIONS

Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.

 

CANCELLATION, CHANGES & UNUSED ARRANGEMENTS

All cancellations must be in writing to Pro Sensus d.o.o. (LTD) / Unlimited Croatia.
In case of cancellations, following cancellation conditions will be applied:

  • 90 days or more prior to departure will receive full refund of deposit(s) made minus a $350 (per person) administrative fee and any non-refundable paid fees (e.g. non-refundable airfare, cruise, private charter, services or hotel deposits).
  • 89-46 days will be subject to loss of 30% of program price.
  • 45 days or less will be subject to 100% of program price.

Final payment is due prior to departure according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. Pro Sensus d.o.o. (LTD) / Unlimited Croatia reserves the right to treat the booking as cancelled if the balance due is not paid when due.

Alterations to Tours: If between planning time and/or during actual travel circumstances require changes, Pro Sensus d.o.o. (LTD) / Unlimited Croatia and its suppliers of travel services reserve the right to cancel or vary any itinerary and substitute components of any tour, including (but not limited to) hotels and camps of comparable quality, if air schedule or surface transportation charges, security matters, and/or events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on the tour.

Additionally, Pro Sensus d.o.o. (LTD) / Unlimited Croatia reserves the right to pass on to Customer(s) any expenditure occasioned by delays or events beyond its control. In case of any appreciable variation in its cost, Pro Sensus d.o.o. (LTD) / Unlimited Croatia reserves the right to adjust its rates.

No Refund for Unused Arrangements: As Pro Sensus d.o.o. (LTD) / Unlimited Croatia’s prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel while the tour is in progress, there is no refund for the unused portion. Some tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed or the tour cancelled.

Alterations to Confirmed Bookings: If you decide to change any portion of your confirmed travel arrangements up to 46 days prior to departure, we will attempt to assist you at an administrative charge of $150 per change per person. Changes within 45 days of departure will be treated as a cancellation and rebooking.

Information and pricing are subject to change without notice. In the event of a pricing error, or any omission, Pro Sensus d.o.o. (LTD) / Unlimited Croatia reserves the right to adjust the pricing or make any other corrections. Every attempt has been made to include all taxes. In rare instances, certain entry fees and departure taxes must be paid in cash only upon entry and departure from a country, and may vary in price.

 

PASSPORT AND VISA REQUIREMENTS

Valid Passport is required for entry into Croatia and surrounding countries.
Please have your passports with you on excursions crossing into surrounding countries/border crossings.
Prior to confirming your travel arrangements, you should check your Passport and establish that it will remain current for the entire period of your travel. Certain countries require that your Passport remains valid for a period of up to six months after the date upon which you are scheduled to leave such country. If your Passport expires less than six months after the date, you are scheduled to leave such country you may be denied entry to that country. You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa

 

VILLAS

DAMAGE/SECURITY DEPOSITS

Villa and apartment complexes require you to prepay a security deposit for the sole purpose of insuring the owner against any breakages, accidental damage or such caused by your negligence, losses, extra cleaning or outstanding accounts which you may have incurred during your stay. If damage exceeds the maximum applicable amount, you will be responsible for the full cost. The amount will be confirmed to you at time of booking and refunded post your holiday once the villa management agency has inspected the villa on the day of your departure. The inspection where possible will be conducted before you vacate the property so that reimbursement can be approved immediately or any remedial action mutually agreed. However, if this is not practical due to early/late departures the inspection will be conducted on the day of departure and reimbursement made no later than 3 weeks after departure. If you discover any problems or breakages on arrival, please report them immediately to avoid any misunderstanding once your rental period has ended.

 

FORCE MAJEURE EVENTS

Pro Sensus d.o.o. (LTD) / Unlimited Croatia, its agents, representatives, service providers and suppliers are not liable for any damage and/or delay due to "Force Majeure Events" including, but not limited to, acts of God, governments actions, war, hostilities, political unrest, riots, civil strife, industrial disputes, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, sickness, equipment malfunctions or breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, ferryboat schedule changes, breakdown of machinery, water shortages or any other occurrences and changes beyond our control. In case of a Force Majeure Event, Pro Sensus d.o.o. (LTD) / Unlimited Croatia may, at its sole discretion, but shall not be obligated, to offer substitute services that, in Pro Sensus d.o.o. (LTD) / Unlimited Croatia's sole judgment, reasonably replace the originally scheduled service. Pro Sensus d.o.o. (LTD) / Unlimited Croatia shall not be responsible for any additional expense, omissions, delays, rerouting or acts of any governmental authority. In the event of a Force Majeure Event, no refund will be provided.

 

TRAVEL INSURANCE

We strongly recommend purchasing comprehensive travel insurance from your country (including trip delay, trip cancellation, trip interruption, baggage and personal effects, loss or theft of money insurance) once a trip has been booked. Health, accident and emergency evacuation insurance are also strongly recommended. If you want us to provide it for you against a charge it has to be indicated while confirming the desired travel services. Pro Sensus d.o.o. (LTD) / Unlimited Croatia will not accept responsibility for any person who fails to be properly insured for their journey. Travel insurance can further protect you in the event of cancellation due to unforeseen occurrences.

Pro Sensus d.o.o. (LTD) / Unlimited Croatia offers access to many optional products and services to enhance every travel experience. Options such as travel insurance protect passengers and their investment. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CUSTOMER’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES.

Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded and Pro Sensus d.o.o. (LTD) / Unlimited Croatia’s and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Pro Sensus d.o.o. (LTD) / Unlimited Croatia. Employees of Pro Sensus d.o.o. (LTD) / Unlimited Croatia are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for travel insurance selected.

Pro Sensus d.o.o. (LTD) / Unlimited Croatia highly recommends travel insurance.

 

MEDICAL CONDITIONS, PREGNANCY AND TRAVEL

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand Pro Sensus d.o.o. (LTD) / Unlimited Croatia or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

 

DISABILITIES AND TRAVEL

You are responsible to verify with us before you book travel to ensure that special arrangement can be made if it is required for your needs. Pro Sensus d.o.o. (LTD) / Unlimited Croatia or local provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re-confirm with us, after we reserve seats/services for you, that special accommodation will be provided per your request.

 

LIMITS ON RESPONSIBILITY

Pro Sensus d.o.o. (LTD) / Unlimited Croatia acts solely as agents for the client with respect to all transportation, hotel and other tour arrangement suppliers. Neither Pro Sensus d.o.o. (LTD) / Unlimited Croatia, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom Pro Sensus d.o.o. (LTD) / Unlimited Croatia, its agents or affiliates have no direct control.

In addition and without limitation, Pro Sensus d.o.o. (LTD) / Unlimited Croatia is not responsible or liable for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

All bookings agreed to be made by Pro Sensus d.o.o. (LTD) / Unlimited Croatia with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit.

Where the passenger occupies a motor coach seat fitted with a safety belt, neither Pro Sensus d.o.o. (LTD) / Unlimited Croatia nor any agent, affiliate or supplier concerned will be liable for any injury, illness or death or for any loss damage or claim whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such accident or incident. Pro Sensus d.o.o. (LTD) / Unlimited Croatia accepts responsibility only for the services it provides.

Neither Pro Sensus d.o.o. (LTD) / Unlimited Croatia nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your vacation. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.

Pro Sensus d.o.o. (LTD) / Unlimited Croatia is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather conditions, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the traveler, and tour rates provide for arrangements only for the time stated. Pro Sensus d.o.o. (LTD) / Unlimited Croatia is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveler documents.

In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond Pro Sensus d.o.o. (LTD) / Unlimited Croatia’s control, the passenger shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as Pro Sensus d.o.o. (LTD) / Unlimited Croatia can recover on the traveler’s behalf from carriers, third-party tour vendors, etc., but Pro Sensus d.o.o. (LTD) / Unlimited Croatia shall not have any obligation or liability to the traveler beyond the foregoing.

Pro Sensus d.o.o. (LTD) / Unlimited Croatia reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. Pro Sensus d.o.o. (LTD) / Unlimited Croatia reserves the right to cancel, delay, or reschedule any tour prior to departure and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred

Neither Pro Sensus d.o.o. (LTD) / Unlimited Croatia nor any agent accepts any responsibility or liability for your acts, omissions, defaults, conduct, and state of health, condition or circumstances. Every effort is made to ensure website accuracy at all times. However, Pro Sensus d.o.o. (LTD) / Unlimited Croatia cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.

 

EXCURSIONS AND ACTIVITIES

We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control.

 

PRIVACY POLICY

The Privacy Policy explains how we protect and respect the data we collect from you. Your use of this site constitutes acceptance of this policy.
Please click here for our online PRIVACY POLICY.

 

INFORMATION ACCURACY & UPDATES

The information published on this Website may include technical inaccuracies or typographical errors. Pro Sensus d.o.o. (LTD) / Unlimited Croatia may add, delete or change Content or any information regarding any products or services without notice to you. Pro Sensus d.o.o. (LTD) / Unlimited Croatia and/or its respective suppliers may discontinue, make improvements to and/or changes in the products or services described herein at any time. Pro Sensus d.o.o. (LTD) / Unlimited Croatia has no duty to update this Website or any Content, and Pro Sensus d.o.o. (LTD) / Unlimited Croatia shall not be liable for any failure to update any such information. Pro Sensus d.o.o. (LTD) / Unlimited Croatia shall not be liable for any errors or omissions on this Website. Pro Sensus d.o.o. (LTD) / Unlimited Croatia does not warrant the accuracy or completeness of any Content, services or products offered through this Website. Pro Sensus d.o.o. (LTD) / Unlimited Croatia has no control over opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties.

Contents and presentation on this website are the property of Pro Sensus d.o.o., SR Njemačke 4, 10 020 Zagreb, Croatia, except some photographs that are not used for commercial purposes, at the request of the author or owner will be withdrawn from the site (unless otherwise agreed).

 

YOUR TRAVEL AGENT’S RESPONSIBILITY:

At Pro Sensus d.o.o. (LTD) / Unlimited Croatia, we are very proud of our relationship with travel agents throughout the world. To facilitate the reservations process for you, Pro Sensus d.o.o. (LTD) / Unlimited Croatia requests its booking agents provide you with thorough communications pertaining to your booking. Your agent can assist and inform you on matters such as required documentation, payment schedules and cancellation policies. Your agent will assist you to the best of his or her ability in providing answers and information pertaining to your booking.

 

LINKS TO OTHER WEBSITES & SERVICES

To the extent this Website contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. Pro Sensus d.o.o. (LTD) / Unlimited Croatia does not guarantee or warrant the accuracy or completeness of the information or content included on the websites of these outside services and resources. The outside services and resources are in no way related to Pro Sensus d.o.o. (LTD) / Unlimited Croatia, and are neither its employees nor agents. Pro Sensus d.o.o. (LTD) / Unlimited Croatia is not responsible for content on websites operated by others parties.

 

COMPLAINTS AND PROBLEMS

We endeavor to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, complaint should be reported immediately and directly to the supplier or the tour guide. In the unlikely event that neither the tour guide or the supplier is able to resolve the matter to your
complete satisfaction, the typewritten claim with details should be sent to us within 30 days after scheduled return date (at info@unlimitedcroatia.com) and we will be acknowledged within 60 days.
If you fail to follow this procedure, your right to claim compensation may be affected.

 

GOVERNING LAW

These terms of use shall be governed by and construed in accordance with the laws of Croatia. Any dispute arising under these terms of use shall be subject to the jurisdiction of the courts of Croatia.

 

CONTACT INFORMATION

Pro Sensus d.o.o. (LTD)
SR Njemacke 4, 10020 Zagreb, CROATIA
OIB 30450877832 ▪ AGENCY ID code: HR-AB-01-080720932 ▪ TAX ID HR30450877832

doing business as

UNLIMITED CROATIA - Destination Experts
Destination Management Company
Branch Office: Ivana Šibla 9, Zagreb, CROATIA
www.unlimitedcroatia.com
Croatia Office direct:
Tel: +385 91 9177 961 or +385 1 5513 173

E-mail: info@unlimitedcroatia.com

Bank: Zagrebačka banka d.d.,
Trg bana Josipa Jelačića 10, 10000 Zagreb, Croatia

Account #: 2360000-1102165186
IBAN: HR3323600001102165186
SWIFT: ZABAHR2X IBAN:

Director: Andrea Cvitkovic
andrea@unlimitedcroatia.com

 

 

CREDIT CARDS ACCEPTED

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